Shipping policy

SHIPPING POLICY

Processing Time

Orders are typically processed within 1–2 business days of being placed. During busier periods, processing may take slightly longer, but we'll always notify you if there's a significant delay.

Shipping Time

Once processed, delivery times vary by destination:

• 8 business days: Argentina, Australia, Austria, Belgium, Brazil, Canada, Czech Republic, Denmark, France, Iceland, Ireland, Italy, Netherlands, New Zealand, Norway, Poland, Portugal, Puerto Rico, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom

• 18 business days: All other countries worldwide

You'll receive a confirmation email with tracking information as soon as your order ships, so you can follow its progress.

Shipping Costs

Shipping is free on all orders, with no minimum purchase required.

Delays

While we work hard to get every order to you on time, delivery estimates are not guaranteed. Occasional delays can happen due to carrier issues, weather, customs, or other circumstances outside our control.

Order Tracking

If your order hasn't arrived within the expected timeframe, or your tracking information hasn't updated in several days, contact us at support@dinokin.com and we'll help track it down.

Lost or Stolen Packages

If your tracking shows delivered but you haven't received your package, please check with neighbors and your local carrier first. If you still can't locate it, reach out to us at support@dinokin.com and we'll do what we can to help.